Pure water window cleaning on an 8 or 16 weekly round, from Desford across most of Leicestershire.

For your first clean there is no longer a one off charge to cover the cost and additional time taken on the initial clean. We've replaced this with a minimum clean policy: 8 Weekly - 5 Cleans, 16 Weekly 3 Cleans. A one off price is at x3 of the regular price.

Our pure water cleaning system is very effective at cleaning general dirt from your windows and plastics. If you have builders' residue (e.g. plaster, concrete and paint), stickers or adhesive, staining or discolouration on windows, plastics or frames from chemicals or rust, or UV bleaching of the frames on your windows, sills, fascias and soffits, pure water will not be effective at removing these. We will try our best within the allocated time, however the above may require additional cost to resolve the issues.

We offer the choice of every 8 or 16 weekly visits. We ask for some flexibility on time scales due to rain and other factors, of a few days either side of the time due. Due to the unpredictable nature of the job we can't adhere to fixed times (i.e. a visit at 12:30 for access); we can only provide the day of the visit, anytime between 9am-5pm.

It's scientifically proven that rain water doesn't make your windows dirty; in fact it's similar to the pure water we use. To guarantee this we offer a Rain Guarantee that your windows will be clean on the day we visit. If we are turned away due to the rain, we reserve the right to charge the full price expected and/or cancel any ongoing service with us. Other weather elements that may affect us are strong winds and lightning, and we appreciate your patience with unpredictable weather.

We will try to be as reliable as we can for you, and we also appreciate the reliability of the customer; we will make time and space in our schedule for you. If our team is turned away at the door or the clean is cancelled on the day, when it is too late for us to replace your clean with another customer, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

Certain circumstances may require you to reschedule or skip a window clean for various reasons, i.e. holidays, house renovations and sometimes financial reasons. We accept this if notice is given the day before the planned visit, however your next visit will include the delayed cost, as the next clean will take longer with more expense. For example, if you skip an 8 weekly clean your next clean will be at the 16 weekly price, and a 16 weekly skip will be at x1.3 of the 16 weekly price.

If for one reason or another you should wish to cancel our services you have the right to do so at any time; this can be done by emailing us at info@topwcs.com. However, we do not offer one off window cleans: by using our services you agree to a minimum of 3 cleans after the first clean. If cancelling before 3 cleans have taken place, the remaining cleans will be payable.

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work we offer a 24 Hour Satisfaction Guarantee: contact us within 24 hours of the clean and we will return as soon as possible to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy; we will rectify work you are not happy with free of charge, provided we are informed within 24 hours of the clean date.

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

Customers joining our 8 or 16 weekly rounds are required to pay via our direct debit system, GoCardless, which will be sent to you once we have received and confirmed your sign up. Payments are then automatically collected 5 days after each clean. This is a manual direct debit that's processed after each visit rather than at a fixed date; you will receive email confirmation once the clean has been carried out and when payment is due to come out, usually 5-7 days after the visit. Our customers have the right to the consumer act's 14 day cooldown period, however this will not be possible if the customer uses our services within the 14 days.